Gloucester Resource Council


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Empathetic Customer Care

The Gloucester County Chamber of Commerce and Gloucester Department of Economic Development are pleased to present “Empathetic Customer Care” on Tuesday, November 19 from 8:00 a.m.- 10:00 a.m. This event is part of the Quarterly Business Breakfast series for the business and non-profit community and will be held at Gloucester Arts on Main, 6580 B Main Street, Gloucester, VA.

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Please join for breakfast preceding a presentation and panel discussion on practical tips for businesses to compassionately serve their customer base, identify behavioral changes in customers, and deal with real-world situations. This educational event will prepare staff and teams from restaurants, banks, retail, offices, or in-home services to interact with a diverse population. Clinical psychologist Dr. Paul Malone will speak on “Dealing with Dementia” and his commitment to transitioning our local areas into Dementia Friendly America (DFA) Communities. Executive Director Marie Kolendo of the Alzheimer’s Association and a representative from the Middle Peninsula Northern Neck Community Services Board will join the panel to share their expertise and experiences.

 

To register, visit www.gloucestervachamber.org. Tickets are $12 per person and include breakfast.